Managed Mobile, Inc. (www.managedmobile.com), an industry leading provider of mobile fleet maintenance, is hiring a full-time Area Service Manager.
Our Core Focus is developing great people, delivering a great client experience, and building a great company.
The Area Service Manager (ASM) will report to the Senior Operations Manager, and will work from our Placentia, CA corporate office.
The ASM assumes the core role of responsibility for the business performance of a specified Area Team. An Area Team consists of two to three Client Service Coordinators (CSC), including the ASM, who are responsible for tracking, scheduling, prioritization, and ALL communication necessary to maintain the fleet vehicles of approximately 150 assigned clients. Further, an Area Team is responsible for scheduling, dispatching, and supporting assigned technicians to fulfill ALL client fleet maintenance service and repair needs.
The ASM will be cross trained in the multiple CSC roles within the Area Team, and will lead, manage, and hold the team accountable to achieve daily, weekly, and monthly goals. The ASM will receive direction from multiple leaders within the organization on a regular basis. It is critical that the ASM have exceptional interpersonal communication skills, confidence to make swift decisions, and bandwidth to oversee a multi-faceted workflow without being overwhelmed.
The primary duties and responsibilities for the Area Service Manager are as follows:
- Scheduling and dispatching all outgoing jobs, including generation of repair orders, parts ordering, reviewing client/job details, and anticipating any/all necessary resources to complete assigned work
- Communicating with clients via phone, email, and text regarding scheduling work, providing updates for work in progress, and follow up for completed jobs
- Scheduling, dispatching and supporting technicians to complete assigned work
- Ensure client fleet vehicles are compliant with all state/federal mandated inspection programs and are current with all PM service intervals
- Commitment to learn the medium and heavy-duty truck repair trade and be a “Fleet Maintenance Professional”
An ideal Area Service Manager can be described as:
- Eager to speak and interact with clients and team members
- Can think and act decisively without complete information
- Understands a great client experience determines the success of our business
- Appreciates accountability and is not afraid to hold others accountable
- Can manage and direct multiple activities throughout the day without forgetting
- Likes work in a fast-paced environment and quickly adjusts to changes
- Has strong analytical reasoning and critical thinking skills
- Has a clean driving record and is responsible and dependable to handle / manage company's assigned items, including but not limited to company credit card.
Must be aligned with company Core Values:
· Be Professional – Safe, Compliant, Reliable Behavior, Trained, Equipped, Certified Technicians, Clean, Organized and Impressive People & Equipment
· Do The Right Thing – Honesty, Integrity, Trustworthy: We tell the truth, We act in truth, We do what we say
· Be Driven – Hardworking, Ambitious, Growth Minded: We get the job done, We’re hungry for opportunity, We elevate and improve
· Compete to win. . .Together – We compete to be the best at what we do (Mobile On-Site Fleet Maintenance); Competition is fun, it challenges us and makes us better, and we want to win as a team
Benefits Offered:
- Medical, Dental and Vision insurance for the employee
- 401K program with company match
- Paid holidays and Paid Vacation
- Bonus for On-Call Rotation
- For more information about Managed Mobile, Inc. please visit www.managedmobile.com
**NOTE: ANY OFFER OF EMPLOYMENT BY MANAGED MOBILE, INC. IS CONTINGENT ON THE APPLICANT'S ABILITY TO PASS A PRE-EMPLOYEMENT DRUG SCREEN, PHYSICAL EXAM, AND BACKGROUND CHECK**
Managed Mobile is an equal opportunity employer. Managed Mobile prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.